Terms of Service
Last updated: March 10, 2026 · Effective: March 10, 2026
Please read these Terms of Service (“Terms”) carefully before using LevelHire. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
Governing Law
These Terms are governed by and construed in accordance with the laws of Mexico (including the Código Civil Federal, Ley Federal de Protección al Consumidor — “LFPC”, and Ley de Comercio Electrónico) and, where applicable, the laws of the State of California, United States. Where conflicts exist, Mexican law governs for users resident in Mexico; California law governs for users resident in the US.
1. Parties and Acceptance
These Terms constitute a legally binding agreement between you (either an individual or the entity you represent, “Customer,” “you,” or “your”) and LevelHire (“LevelHire,” “we,” “us,” or “our”).
By clicking “I agree,” creating an account, or otherwise accessing or using the Services, you confirm that: (a) you have read and understood these Terms; (b) you are at least 18 years old and have legal capacity to enter into contracts; and (c) if acting on behalf of an entity, you have authority to bind that entity.
2. Description of Services
LevelHire provides an AI-powered candidate evaluation platform (“Services”) including:
- Context-driven challenge generation for multiple job functions.
- Behavioral signal capture during candidate evaluations.
- AI-generated verdicts, scores, and onboarding predictions.
- A dashboard for reviewing, comparing, and managing candidates.
- Optional add-ons, including voice screening (Cora).
The Services are provided “as is” for business use. Features may change over time; material reductions in functionality will be communicated with at least 30 days’ notice.
3. Accounts and Registration
- You must provide accurate and complete registration information and keep it updated.
- You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
- You must notify us immediately at hello@levelhire.ai if you suspect unauthorized access.
- One account per legal entity. Multi-seat plans are governed by your plan’s seat limits.
4. Subscription Plans and Billing
4.1 Paid Plans
Paid subscriptions are billed in advance on a monthly or annual basis. All prices are in US Dollars (USD) unless otherwise stated. Prices do not include applicable taxes (including Mexican IVA at the applicable rate), which will be added at checkout where required.
4.2 Free Trial
New accounts may be eligible for a 60-day free trial on select plans. No credit card is required during the trial period. At the end of the trial, your account converts to a paid plan or is downgraded. We will notify you at least 7 days before the trial ends.
4.3 Founding Partner Program
Founding Partner pricing is locked in at the rate advertised at signup for the duration of your continuous subscription. Cancellation and re-subscription will forfeit the Founding Partner rate.
4.4 Renewals and Cancellation
Subscriptions auto-renew unless cancelled at least 24 hours before the renewal date. You can cancel at any time through your account dashboard. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for mid-period cancellations, except as required by applicable consumer protection law.
4.5 Refunds
Refunds are not provided for consumed Services. If a technical failure on our part prevents you from using the Services for more than 48 consecutive hours, we will credit your account proportionally. Users in Mexico have additional rights under the LFPC regarding refunds for deficient service.
4.6 Price Changes
We reserve the right to change pricing with at least 30 days’ written notice. Price changes do not apply to the current billing period. Continued use after the new price takes effect constitutes acceptance.
5. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose or in violation of any applicable laws.
- Discriminate against candidates based on protected characteristics under applicable employment law.
- Submit false or misleading information to generate evaluations.
- Reverse engineer, decompile, or attempt to extract the source code of the platform.
- Scrape, crawl, or systematically extract data from the Services without written permission.
- Resell, sublicense, or otherwise transfer access to the Services to third parties.
- Use the Services to evaluate candidates for roles in industries that violate applicable law.
- Attempt to circumvent evaluation integrity (e.g., impersonating a candidate).
- Upload or transmit malware, viruses, or any harmful code.
Violation of these policies may result in immediate account suspension or termination without refund.
6. Customer Responsibilities — Employment Law Compliance
LevelHire provides evaluation tools; you remain solely responsible for all hiring decisions. You acknowledge and agree that:
- LevelHire evaluation results are one input into a hiring decision — not a sole or automated determination.
- You will comply with all applicable employment laws, including anti-discrimination laws (e.g., Title VII, ADA, ADEA in the US; LFT and LGTBI+ protections in Mexico).
- You will obtain any required candidate consents before administering evaluations.
- You will not use AI evaluation results as the sole basis for rejecting or hiring candidates where prohibited by law.
7. Intellectual Property
LevelHire IP: All rights, title, and interest in the Services, platform technology, AI models, branding, and content created by LevelHire are owned by LevelHire or its licensors. These Terms grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription term.
Your Content: You retain ownership of the company context, job descriptions, and any other content you submit (“Customer Content”). You grant LevelHire a limited license to use Customer Content solely to provide and improve the Services.
Candidate Data: Evaluation outputs generated for your account are accessible to you as the customer. LevelHire may use de-identified, aggregated data to improve AI models and platform accuracy.
8. Confidentiality
Each party agrees to keep the other’s confidential information (including pricing, technical architecture, and business data) strictly confidential, and not to disclose it to third parties without prior written consent, except as required by law. Evaluation challenge content is considered LevelHire’s confidential information.
9. Warranties and Disclaimers
LevelHire warrants that the Services will function materially as described in the documentation during your subscription term. We will use commercially reasonable efforts to maintain 99.5% monthly uptime.
EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT EVALUATION RESULTS WILL ACCURATELY PREDICT JOB PERFORMANCE, THAT THE AI MODELS ARE FREE FROM BIAS, OR THAT USE OF THE SERVICES WILL COMPLY WITH YOUR LOCAL EMPLOYMENT LAWS WITHOUT ADDITIONAL MEASURES ON YOUR PART.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- LEVELHIRE’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID TO LEVELHIRE IN THE 12 MONTHS PRECEDING THE CLAIM.
- LEVELHIRE IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR HIRING DECISIONS MADE BASED ON EVALUATION RESULTS.
Nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or death/personal injury caused by LevelHire’s negligence. Mexican consumers retain all rights under the LFPC that cannot be contractually waived.
11. Indemnification
You agree to indemnify and hold harmless LevelHire, its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including legal fees) arising out of: (a) your use of the Services in violation of these Terms; (b) your hiring decisions made using evaluation results; (c) your violation of applicable employment or data protection law; or (d) infringement of third-party rights by your Customer Content.
12. Term and Termination
These Terms are effective from the date of account creation until terminated.
By you: You may cancel your subscription at any time through your account settings. Termination does not entitle you to a refund of prepaid fees except as required by law.
By LevelHire: We may suspend or terminate your account for material breach of these Terms with written notice and a 10-day cure period (for remediable breaches), or immediately for violations involving illegal activity, security threats, or non-payment after 7 days’ notice.
Upon termination, your right to access the Services ceases. You may export your data within 30 days of termination; after that, data is deleted in accordance with our Privacy Policy.
13. Dispute Resolution
Informal resolution: Before initiating formal proceedings, both parties agree to attempt to resolve disputes informally by sending written notice and negotiating in good faith for 30 days.
Mexican users: Disputes will be submitted to the jurisdiction of the competent courts of Mexico City (Ciudad de México), Federal District, or may be escalated to PROFECO (Procuraduría Federal del Consumidor) for consumer-related disputes under the LFPC.
US users: Disputes that cannot be resolved informally will be submitted to binding arbitration administered under the American Arbitration Association (AAA) Commercial Arbitration Rules, except that either party may seek injunctive relief in court for IP violations. Class action waivers apply to the fullest extent permitted by law.
14. Modifications to Terms
We may modify these Terms at any time. We will notify you by email and by posting the updated Terms on this page at least 30 days before material changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.
15. Miscellaneous
- Entire agreement: These Terms, together with our Privacy Policy and any executed Order Forms, constitute the entire agreement between the parties.
- Severability: If any provision is unenforceable, it will be modified to the minimum extent necessary; remaining provisions continue in full force.
- Waiver: Failure to enforce any right is not a waiver of that right.
- Assignment: You may not assign these Terms without our prior written consent. We may assign them in connection with a merger or acquisition.
- Language: These Terms are written in English. A Spanish translation may be provided for convenience; the English version controls in case of conflict.